Refund policy
Refund Policy
Last updated: 1-Aug-2026
Thank you for shopping at INDIVA (rainbowsspaces.com). We want you to love what you ordered. If something isn't right, here's how returns, exchanges, and refunds work.
1. Return Window
You may request a return or exchange within **7 days** of receiving your order. After 7 days, we won't be able to offer a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging, with tags/labels intact (where applicable)
- Accompanied by the order number or proof of purchase
Because of the nature of our products, the following items **cannot be returned or exchanged**:
- Stickers, decals, or sun-catchers that have already been applied/stuck to a surface
- Items marked as final sale or purchased during a clearance/sale event
- Gift cards
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us within **48 hours of delivery** with:
- Your order number
- Photos/video of the damaged or incorrect item and the packaging
We'll review your request and offer a free replacement, exchange, or refund, at our discretion, once verified.
4. How to Request a Return
Email us at **[insert support email]** with your order number and reason for return. We'll share instructions on how and where to send your item back, if applicable.
Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect on our part.
5. Refunds
Once we receive and inspect your returned item, we'll notify you by email whether your refund is approved.
- Approved refunds are processed to your original payment method within **5–7 business days**.
- If you paid via Cash on Delivery (COD), the refund will be processed via bank transfer or store credit; please share your bank details when requested.
- Depending on your bank or card issuer, it may take additional time for the refund to reflect in your account.
6. Exchanges
We're happy to exchange an item for a different size, design, or variant, subject to availability, within the 7-day return window and the eligibility conditions above.
7. Late or Missing Refunds
If you haven't received a refund yet:
1. Check your bank account again.
2. Contact your card issuer or bank, as there is often some processing time before a refund is posted.
3. If you've done this and still have not received your refund, please contact us at **[insert support email]**.
8. Contact Us
For any questions about this Refund Policy, please reach out to:
INDIVA
Email: indivastore.official@gmail.com